Purchase Terms & Returns
Applies to Serenova Life AB and the Fermeni brand
Last updated: May 18, 2026
1. General This returns policy describes how Serenova Life AB handles cancellation rights, returns and complaints for products purchased via www.fermeni.com . The policy is designed in accordance with applicable Swedish consumer legislation (Distance Contracts Act and Consumer Purchase Act).
2. Right of withdrawal (14 days) As a consumer, you have a 14-day right of withdrawal from the day you received the goods.
Exception to the right of withdrawal (Important): The right of withdrawal does not apply to goods that cannot be conveniently returned due to health or hygiene reasons, and where the seal has been broken after delivery (Chapter 2, Section 11 of the Distance Contracts Act). This exception applies to all of our nutritional supplements and functional foods.
Conditions for approved returns in case of cancellation — the product must be: Unopened and with an unbroken seal. In original packaging and in essentially unchanged, saleable condition.
3. Return process in case of cancellation To exercise your right of cancellation: Contact us by email at hello@serenova.life within 14 days of receipt. Provide your order number and which products you want to return. You will then receive instructions on how and where to send the goods. The return must be sent back to us within 14 days of notifying us of your right of cancellation.
Return address: Logistic Center in Båstad AB (Returns handling Fermeni) Ängelholmsvägen 263 269 42 Båstad Sweden
4. Return shipping and liability Cost: When exercising the right of withdrawal, the buyer is responsible for the cost of return shipping. Liability: The buyer is responsible for ensuring that the product is correctly packaged and reaches our warehouse in good condition. We recommend that you use traceable shipping.
5. Refund in case of withdrawal Once we have received and checked that the returned product meets the requirements (unbroken seal and saleable condition), we will refund the price of the product within 14 days from the date we received the notification of withdrawal (or from the date we received the product or proof that it has been sent back). Refunds will be made using the same payment method used for purchase. Please note: The original shipping cost is not refunded in case of withdrawal.
6. Complaints (damaged or faulty products) If the product is damaged, defective, missing or incorrect upon delivery, you have the right to complain according to the Consumer Purchase Act. You have the right to complain for up to 3 years from the purchase.
Notification: Contact us at hello@serenova.life as soon as possible after you discover the error. Attach the order number and clear pictures of the damage or error. If the complaint is approved, we will cover return shipping and reshipment or a full refund.
7. Uncollected packages Packages that are not collected within the carrier's deadline and are returned to us will be charged a handling fee of SEK 150, which covers our costs for shipping, return shipping and administration.
8. Dispute resolution If we cannot resolve the dispute amicably, you can contact:
Swedish National Complaints Board (ARN) Box 174, 101 23 Stockholm www.arn.se
EU Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr
We undertake to participate in dispute resolution proceedings at ARN.
9. Contact information:
Serenova Life AB
Corporate ID: 559515-8667
Office address:
Korrödsvägen 9
269 38 Bastad
Invoice address:
Gammelvägen 15
269 32 Bastad
+46 (0)702926994
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