Contact us
Questions, concerns or something that feels unclear?
Send a message, we are just a click away.
How can we help you?
1. Contact us (Fastest Service)
The fastest and most efficient way to get help is via email. Please include your order number in the subject line for the fastest possible response.
Email: hello@serenova.life
Weekdays except holidays 9-16
Questions apply to:
Order status, Returns, Complaints, Product information, Refunds.
We aim to respond within 24–48 hours.
2. FAQ – Get answers right away
Before contacting us, we recommend that you take a look at our frequently asked questions. You might find the answer right away!
Frequently Asked Questions (FAQ): click here
Delivery and Shipping: click here
Returns and Cancellation Policy: click here
Terms of Use: click here
3. Company and Invoice Information
For legal questions, billing or correspondence, please use the details below.
Company name: Serenova Life AB
Brand: Fermeni
Organization number: [559515-8667]
Address: Korrödsvägen 9, 26938 Båstad, Sweden
4. Report Errors or Complaints
If you discover a defect in a product, have a complaint regarding the processing of your personal data, or wish to make a complaint, please see below:
Product damage/Complaint: Contact us immediately at order@fermeni.se and attach the order number and clear pictures.
Personal Data (GDPR): See our Privacy Policy for information about your rights and how to contact the Data Controller.